Tenant policies

Policies and procedures at Toronto Community Housing help make our communities better places to live for tenants across Toronto.

On this page you can learn more about policies that are relevant for TCHC tenants and communities. To see the full list of policies relating to TCHC and its operations, visit Policies

Community safety

Closed circuit television (CCTV) surveillance policy

Accessibility 

Accessibility in the built environment policy

Associated documents:

Accessibility policy

Accessible customer service policy

Associated documents:

Translation and interpretation policy (under review) 

Harm reduction policy

Human Rights

Human rights, fair access and harassment policy (currently under review)

Interim Procedure for Tenant Human Rights Complaints (currently under review)

Gardens

Interim policy for tenant community gardens (PDF)

Associated documents:

Tenant engagement

Tenant representative code of conduct (under review)

Associated Documents:

Tenant funds distribution policy

Vulnerability

Vulnerability definition policy

Tenants, transfers and relocations

Tenant transfer policy

Relocation policy

Addition to household composition directive

Policy on evictions for cause

Visitor and guest policy

Unit condition follow-up process

Eviction prevention policy for non-payment of rent (arrears)

Additional policies

The following TCHC Policies also impact tenants. 

Transparency

Fraud prevention policy

Whistleblower policy

Legal

Privacy policy

Records management policy

Information breach policy

Board and governance

Deputation policy for stakeholders

Partnerships

Referral Agreement Policy (currently under review)

Non-residential space use policy - tenants and tenant-led groups

Elections and political activity

Elections policy

Technology

Social media terms of use