Accessibility at TCHC
Toronto Community Housing is committed to meeting accessibility needs for tenants and staff and to provide inclusive communities and work environments for people with disabilities. The program follows the core principles of The Ontario Human Rights Code (1962) (OHRC) and the Accessibility for Ontarians Disabilities Act (2005) (AODA) of inclusiveness, independence and dignity for people with disabilities. There are many aspects to accessibility including employment, communications, engagement, customer Service, common spaces, and in-suite accommodations. The program is built by TCHC management, staff, and the Responsible Personal Accessibility in Toronto Housing (R-PATH) Committee.
Common space and unit modifications
The Accessibility Program is an opportunity for tenants to work with staff to make improvements to their environment based on medical need.
Accessibility in communications
TCHC maintains a standard in both print and digital communications to make sure materials are accessible.
Accessibility in engagement
Learn how TCHC makes sure tenant engagement events are delivered accessibly.
Self-ID process for safety in emergencies
If you need extra help during an emergency, the Self-ID process is a way for tenants with disabilities to confidentially identify themselves to TCHC.
Learn about the work of R-PATH
Toronto Community Housing partners with the Responsible Personal Accessibility in Toronto Housing (R-PATH) Committee. The R-PATH Committee is a tenant-led committee of people with physical disabilities who provide the lived experience expertise to deliver recommendations to TCHC in all aspects of accessibility.
Learn more about R-PATHThe Accessibility Program is governed by the following TCHC Policies:
The Accessibility Policy
The Accessibility Policy provides the commitment to make sure people with disabilities are accommodated based on medical need and remove barriers in all aspects of TCHC business.
The Human Rights and Fairness Policy
The Human Rights Policy provides the commitment to remove barriers including discrimination barriers.
The Customer Service Policy
The Customer Service Policy commits to ensuring people with disabilities can do business with TCHC without barriers in Policies, communications, built environment, or attitude.
The Built Environment Policy
The Built Environment Policy and attached Toronto Community Housing Accessibility Build Standards (TCHCABS) governs how properties are built or modified to accommodate people with disabilities. TCHC units are modified based on medical needs of the tenant. The TCHCABS is co-authored with the R-PATH Committee.
What are TCHC's Accessibility Build Standards? The R-PATH committee explains the standards in this video.
