Tenant Engagement System Review

Tenants and stakeholders expressed concerns about the current Tenant Engagement System and its implementation. This feedback came to TCHC through various channels, including board committee meetings, Tenant Community Action Table meetings, and other local community meetings.  

In response to these concerns, TCHC hired a dedicated staff to work with stakeholders to review the current system and make recommendations on amendments. 

Tenants and stakeholders shared ideas to improve the current Tenant Engagement System and its implementation. Feedback channels included one-on-one conversations and small group discussions with different tenant groups, TCHC staff, other public housing providers across Canada, and experts in community best practices. These consultations were held both online and in-person. 

Information was also pulled from surveys, including the 2021 Tenant Survey. 

The review has taken a complete approach to evaluate the current state of tenant engagement in TCHC programs. It is not just focusing on the system of elected tenant leadership.  

• Empower tenant representation 
• Inclusive decision-making and prioritize tenant voices in stakeholder engagements 
• Prioritize assistance for tenants to secure funding 
• Enhance communications 
• Improve customer service 
• Share best practices 
• Performance measurement and accountability 
• Tenant and staff training surveys & diverse trainers 
• Strengthen CSC teams 
• Board of Directors—reports and visits 

We are postponing Building Committee and Community Representative elections because we are still reviewing the governance model. Once we have the approved model, we will know what kind of roles we will hold elections for.  

It is important to keep tenant leaders in place to help us effectively communicate to our communities about the recommended changes to the engagement system. Delaying elections also gives us time to develop and start timely implementation of the ten (10) recommendations from this review. 

We are asking current Community Representatives and Building Committee Members to continue in their roles until the updated Tenant Engagement System is implemented in early 2025. 

Vacancies will remain open until the new system is implemented. We encourage interested tenants to continue participating in ongoing engagement activities and programs. 

Please let your local Community Service Coordinator know. You will need to give them your resignation in writing.  

This role will become a vacancy. All vacancies will stay open until the new system is implemented. We encourage interested tenants to continue participating in ongoing engagement activities and programs. You can contact your local Community Services Coordinator for more information. 

We are currently finalizing the implementation plan. This plan includes an updated Tenant Engagement System Model. We will share more information and a timeline in early 2025. 

We will send out updates through emails and meetings. You can also go to the Tenant Engagement System page for information or contact your Community Services Coordinator, Engagement. Stay tuned for announcements and opportunities to participate.