Tenant Service Hubs
Tenant Service Hubs are a “one-stop shop” that brings services closer to tenants.
Services at your Hub Location
At your Hub, tenants can meet with staff for in-person service, one-on-one support and get faster responses from their local team. At each Hub, tenants can:
- Place a work order.
- Request a parking permit.
- Hand in annual rent review paperwork or get help filling it out.
- Pay rent.
- Ask questions to staff about your lease, your rent, or your account.
- Get copies of Toronto Community Housing tenant policies.
- Report a change in income.
- Fill out forms for someone moving in or out of your home.
- File a complaint.
We encourage tenants to call ahead and make an appointment at your local Hub. Please search for your specific Hub in the list below.
For help outside of Tenant Service Hub Hours, contact the Client Care Centre 24 hours a day, seven days a week at 416-981-5500. You can also call the Client Care Centre if you forget your assigned Hub.
Regional Office Locations
We have developed Tenant Service Hubs to bring services closer to you at a convenient location. We know you may have concerns or need to escalate an issue beyond your local Hub or the Client Care Centre. When that happens, please visit your Regional office. If you are not sure which Region you live in, please contact the Client Care Centre and ask an agent.
Regional offices are open from 8:30 a.m. to 4:30 p.m., Monday to Friday. We recommend that you make an appointment through the Client Care Centre at 416-981-5500.
Regional Office Locations
West Region: 495 Wilson Avenue (access off Champlain Blvd.)
Central Region: 49 Lower Jarvis Street
East Region: 2739 Victoria Park Avenue (ring the doorbell to be buzzed in)
Tenant Service Hub Office Hours and Locations
You can search for your specific Hub location in the lists below. Click Ctrl F to find your street address and corresponding Hub location. If you are unable to locate your Hub, please contact Client Care at 416-981-5500 for more information.
Please note that some Hubs are temporarily moving and merging with other Hub locations. Hubs may be moving because of decreased foot traffic and visits following the COVID-19 pandemic or they may be experiencing staffing challenges. We encourage you to call and book an appointment in advance to ensure that your Hub location is open.
Locations and hours
Central Region
Open for service
|
Hub Information |
Buildings Served |
|---|---|
|
Address: 220 Oak St, Toronto, ON M5A 2E1 |
220 Oak St
|
|
Address: 25 Elm St, Toronto, ON M5G 1H1 |
25 Elm St |
|
Address: 341 Bloor St W, Toronto, ON M5S 1W7 |
341 Bloor St W. |
|
Address: 25 Bishop Tutu Blvd, Toronto, ON M5V 2Z8 |
17-55 Bishop Tutu Blvd |
|
Address: 1525 Dundas St W, Toronto, ON M6K 1T7 (Temporarily 4020 Dundas St W, York, ON M6S 4W6) |
1525 Dundas St W |
|
Address: 460 Jarvis St, Toronto, ON M4Y 2X8 |
261, 287, 330, 460 Jarvis St |
|
Address: 230 Sackville St, Toronto, ON M5A 1Y6
|
170-174, 180, 205-215, 230,246 Sackville St |
|
Address: 22 McCaul St, Toronto, ON M5T 1V7
|
22-22J McCaul St |
|
Address: 245 Dunn Ave, Toronto, ON M6K 1S6 |
245 Dunn Ave
|
|
Address: 673 Dundas St E, Toronto, ON M5A 2C1
|
110 River St |
|
Address: 80 Blake St, Toronto, ON M4J 3E1 |
10-80 Blake Boultbee |
|
Address: 1167 Queen St E, Toronto, ON M4M 1L5
|
1167 Queen St. E. |
|
Address: 300 Dufferin (Temporarily 4020 Dundas St W, York, ON M6S 4W6) |
300 Dufferin St |
|
Address: 250 Davenport Rd, Toronto Ontario M5R 1J8 |
250 Davenport Rd- Pears Avenue |
|
Address: 150 Dan Leckie Way, Toronto, ON M5V 0C9 |
150 Dan Leckie Rd
|
|
Address: 275 Bleecker St, Toronto, ON M4X 1M1 (Temporarily at 325 Bleeker St) |
275, 325, 375 Bleecker St |
|
Address: 415 Gerrard St E, Toronto, ON M5A 2H4 |
Multiple addresses on Gerrard, Sumach, River, Parliament, Sackville and Sutton |
|
Address: 15 Scadding Ave, Toronto, ON M5A 4E9 |
4-18, 20-32, 40-52 Princess St |
|
Address: 245 Eglinton Ave E, Toronto, ON M4P 3B7 |
220 Eglinton Ave E |
|
Address: 200 Sherbourne (Temporarily at 415 Gerrard St) |
21-25, 29, 33, 35 Pembroke St |
|
Address: 285 Shuter St #101 |
275, 285, 295 Shuter St |
|
Address: 200 Wellesley St E., Toronto, ON M4X 1G3 |
200 Wellesley St E. |
|
Address: 155 Sherbourne St, Toronto, ON M5A 3W2 |
155 Sherbourne St |
|
Address: 265 Sherbourne (Temporarily 415 Gerrard St) |
251, 265, 267 Sherbourne St |
|
Address: 50 Matilda St, Toronto, ON M4M 1M4 |
Units on Munro, Matilda, Hamilton, Doris Anderson and Carroll |
| Address: 95 Wood St, Toronto, ON M4Y 2Z3 Hours of Operation: By appointment only, Monday to Friday, 8:30 a.m. to 4 p.m. |
95 Wood St 92 Carlton St |
West Region
Open for service
|
Hub Information |
Buildings Served |
|---|---|
|
Address: 100 High Park Ave, Toronto, ON M6P 2S2 |
117-123, 127-129, 513, 524 Quebec Ave |
|
Address: 4020 Dundas St W, York, ON M6S 4W6 |
3725, 3735, 4020 Dundas St W |
|
Address: 190 Woolner Ave, York, ON M6N 1Y3 |
190 Woolner |
|
Address: 415 Driftwood Ave, North York, ON M3N 2P8 |
1-25 Shoreham Court |
|
Address: 10 Old Meadow Ln, North York, ON M6A 2N2
|
1, 2, 4, 6 Replin Rd |
|
Address: 14 Driftwood Ave, North York, ON M3N 2M2 |
10-44 even only Driftwood Dr & Grandravine Dr |
|
Address: 232 Jamestown Crescent, Etobicoke, ON M9V 3M8
|
15-268 Jamestown Cres |
|
Address: 15 Tobermory Dr, North York, ON M3N 2R5 |
15 Tobermory Dr |
|
Address: 5 Needle Firway, North York, ON M3N 2B8 |
2-14, 5, 22-36 Needle Firway |
|
Address: 2765 Islington Ave, Etobicoke, ON M9V 2R2
|
2765 Islington Ave |
|
Address: 1884 Davenport Rd, Toronto, ON M6N 4Y4 |
3-600 Symington Ave |
|
Address: 495 Wilson Ave, North York, ON M3H 1V1 |
495 Wilson Ave |
|
Address: 30 Falstaff Ave, North York, ON M6L 2C9 |
2195, 2265 Jane St |
|
Address: 4400 Jane St, North York, ON M3N 2K4 |
4400 Jane St |
|
Address: 10 Humberline Drive, Etobicoke, ON M9W 6J5 |
10 Humberline Dr |
|
Address: 910 Queens Plate Dr, Etobicoke, ON M9W 6Z3 |
900, 910 Queen's Plate Dr. |
|
Address: 1901 Weston Rd, York, ON M9N 3P5 |
1901 Weston Rd |
|
Address: 855 Roselawn Ave, York, ON M6B 4C3 |
855 Roselawn Ave |
|
Address: 121 Humber Blvd, York, ON M6N 2H6 |
101,105,107,109,111,115,117,119,121 Humber Blvd |
|
Address: 61 Pelham Park Gardens, Toronto, ON M6N 1A7 |
1-53, 2-60, 61 Pelham Park Gdns |
|
Address: 5005 Dundas St W, Etobicoke, ON M9A 4Y6 |
49, 57 Mabelle Ave |
|
Address: 720 Trethewey Drive, North York, ON M6M 5A5 |
720 Trethewey Dr |
|
Address: 7 Capri Road, Etobicoke, ON M9B 6B9 |
607-617, 635 The East Mall |
|
Address: 5 Mt Olive Dr. Unit 55, Etobicoke, ON M9V 2C6 |
1674,1676,1678,1680 Albion Rd |
|
Address: 75 Tandridge Crescent, Toronto, ON M9W 2N9 |
44-80 Tandridge Cres |
| Address: 121 Kendleton Dr, Etobicoke, ON M9V 1V3 Hours of Operation: By appointment only, Monday to Friday, 8:30 a.m. to 4:30 p.m. |
101,111, 121 Kendleton Dr 1,3 Sanagan Rd 33-81 Lightwood Dr |
Hub merging
|
Hubs that will be Merged |
Location and Contact Information for New Hub |
|---|---|
|
Address: 2063 Islington Ave, Etobicoke, ON M9P 2R7
|
Address: 2765 Islington Ave, Etobicoke, ON M9V 2R2 |
|
Address: 1025 Scarlett Rd, Etobicoke, ON M9P 3V3
|
Address: 4020 Dundas St W, York, ON M6S 4W6 |
|
Address: 1-154 Swansea Mews, Toronto, ON M6S 4V3
|
Address: 61 Pelham Park Gdns, Toronto, ON M6N 1A7 |
|
Address: 1 to 8 Arbor Dell Rd, Etobicoke, ON M9W 4C5
|
Address: 5 Mt Olive Dr. Unit 55, Etobicoke, ON M9V 2C6 |
|
Address: 2195 Jane St, North York, ON M3M 1A3
|
Address: 30 Falstaff Ave, North York, ON M6L 2C9 |
|
Address: 135, 145, 155 Neptune Dr, North York, ON M6A 2Y3
|
Address: 10 Old Meadow Ln, North York, ON M6A 2N2 |
|
Address: 3680 Keele St, North York, ON M3J 1M2
|
Address: 10 Old Meadow Ln, North York, ON M6A 2N2 |
|
Address: 2468 Eglington Ave W, York, ON M6M 5E2
|
Address: 720 Trethewey Dr, North York, ON M6M 5A5 |
|
Address: 44 Willowridge Road, Etobicoke, ON M9R 3Z1 |
Address: 7 Capri Rd, Etobicoke, ON M9B 6B9 |
East Region
Open for service
|
Hub Information |
Buildings Served |
|---|---|
|
Address: 5 Wakunda Pl, North York, ON M4A 1A2 |
5, 7, 9, & 11 Wakunda Pl |
|
Address: 2 Tree Sparroway, North York, ON M2H 3B7 |
2 - 10 Tree Sparroway |
|
Address: 10 Glen Everest Rd, Scarborough, ON M1N 1J4 |
10 Glen Everest Rd |
|
Address: 2821 Birchmount Rd, Scarborough, ON M1W 2C8 |
2821 Birchmount |
|
Address: 7 Glamorgan Ave, Scarborough, ON M1P 2N1 |
6, 7 Glamorgan Ave
|
|
Address: 40 Gordonridge Pl, Scarborough, ON M1K 4H8 |
10, 30 & 40 Gordonridge Pl |
|
Address: 1275 Danforth Ave, Toronto, ON M4J 5B6 |
1275 Danforth Ave |
|
Address: 14 Rayoak Dr, North York, ON M3A 2Y4 |
14 Rayoak Dr |
|
Address: 2180 Ellesmere Rd, Scarborough, ON M1G 3M4 |
2180, 2190 Ellesmere Rd |
|
Address: 415 Willowdale Ave, North York, ON M2N 5B2 |
415 Willowdale Ave |
|
Address: 59 Edgewood Ave, Toronto, ON M4L 3G8 |
59, 93 Edgewood Ave |
|
Address: 31 Gilder Dr, Scarborough, ON M1K 4P8 |
All of Gilder Dr |
|
Address: 520 Kingston Rd, Toronto, ON M4L 3W8 |
320, 331, 333, 520, 530 Kingston Rd |
|
Address: 30 Teesdale Pl, Scarborough, ON M1L 1L2 |
30, 40 Teesdale Pl |
|
Address: 30 Okra Tomar Cres, North York, ON M2J 0G9 |
30 Okra Tomar Cres |
|
Address: 2 Brahms Ave, North York, ON M2H 1H1 |
2, 5 Brahms Ave |
|
Address: 160 Chester Le Blvd, Scarborough, ON M1W 2M9 |
51, 160, 180, 260, 275, 148 - 272 Morecambe Gate |
|
Address: 444 Lumsden Ave, East York, ON M4C 2L8 |
444 Lumsden Ave East Tower and West Tower |
|
Address: 4205 Lawrence Ave E, Scarborough, ON M1E 4T7 (temporary) |
4175, 4205 Lawrence Ave E |
|
Address: 110 Mornelle Court, Scarborough, ON M1E 4R1 |
90, 110 Mornelle Crt |
|
Address: 3947 Lawrence Ave E, Scarborough, ON M1G 1S1 |
3847, 3939, 3941, 3943, 3945, 3947 Lawrence Ave E |
|
Address: 4100 Lawrence Ave E, Scarborough, ON M1E 2R9 |
4100, 4110 Lawrence Ave E |
|
Address: 4301 Kingston Rd, Scarborough ON M1E 2N1 |
4301, 4305, 4331, 4325, 4321, 4311, 4315 Kingston Rd |
|
Address: 1 Firvalley Crt, Scarborough, ON M1L 1P2 |
1, 40 Firvalley Crt |
|
Address: 4 Vendome Place, North York, ON M3C 1C2 |
1, 4, 6, 8 Vendome Pl |
|
Address: 400 McCowan Rd, Toronto Ontario M1J 1J5 |
400, 410 Mccowan Rd |
|
Address: 110 Empringham, Unit #212 |
50, 90, 110 Empringham Dr |
|
Address: 15 Canlish Rd, Scarborough, ON M1P 2P9 |
10, 15 Canlish Rd |
|
Address: 365 Bay Mills Blvd, Scarborough, ON M1T 2G5 |
365 Baymills Blvd |
|
Address: 170 Fairview Mall Drive, North York, ON M2J 5A7 |
170 Fairview Mall Dr, Shaughnessy, Kingslake |
|
Address: 225 Morningside Ave, Scarborough, ON M1E 3E5 |
225 Morningside Ave |
|
Address: 90 Parma Court, North York, ON M4A 1A6 |
5, 6, 7, 15, 17, 20, 25, 27, 30, 35, 37, 40, 45, 47, 55, 57, 65, 67, 75, 77, 85, 87, 90, 100 Parma Crt |
|
Address: 2739 Victoria Park Ave, Scarborough, ON M1T 1A7 |
2739, 2743 Victoria Park Ave |
|
Address: 3181 Eglinton Ave E, Scarborough, ON M1J 2G8 |
3181, 3171 Eglinton Ave E |
|
Address: 675 Kennedy Rd, Scarborough, ON M1K 2B9 |
675 Kennedy Rd 30 Eppleworth Rd 1021 Birchmount Ave 3485, 3479 St Clair Ave E |
| Address: 55 Greenbrae Circuit, Scarborough, ON M1H 1R2 Phone: 416-981-5634 Hours of Operation: Walks-ins accepted Monday to Friday, 8:30 a.m. to 4:30 p.m. |
55, 65 Greenbrae Circuit All Greenbrae Circuit Townhomes |
| Address: 141 Stephenson Ave, Unit 17, Toronto, ON M4C 1G2 Phone: 416-945-0637 Hours of Operation: Walks-ins accepted Monday to Friday, 8:30 a.m. to 4:30 p.m. |
121-137A, 141 Stephenson Ave |
General Hub FAQ
If I can't go to a Hub during operating hours, how can I still access services?
Fill out a contact form or get in touch with the Client Care Centre 24/7, 365 days a year at 416-981-5500 or help@torontohousing.ca. The Client Care phone number is TTY-compatible and offers interpretations into 170 languages.
Are Hubs physically accessible?
Yes. Your Tenant Service Hub has been designed to all AODA (Accessibility for Ontarians with Disabilities Act) and TCHC accessibility standards with input from the resident-led R-PATH (Responsible Personal Accessibility in Toronto Housing) Committee. R-PATH works with TCHC to improve the quality of life for people with physical disabilities.
Hubs include design features like enlarged mobility device turning diameters, appropriate clearances at doors and paths of travel, accessible service counter heights, and colour selections based on visual impairment guidelines.
There are multiple Tenant Service Hubs near my home. Can I go to any of them and get the same service?
All Hubs can answer any general questions you may have. Only your assigned Hub will have your specific files and dedicated Tenant Services Coordinator.
Is parking available?
Most Tenant Service Hubs have available parking for visitors. Some locations have limited or no visitor parking available. Call ahead to ask about a specific location’s parking availability.
I want to drop off my annual review paperwork, but would like copies. Can the front desk staff still support in photocopying my documents?
Yes, you can ask the front desk staff to provide you with a copy of your annual review paperwork.
What happens if my Tenant Services Coordinator (TSC) is not there when I go to my Hub? Will someone be available to help me?
If your Tenant Services Coordinator is unavailable, other TCHC staff members at the Tenant Service Hub will be able to help you. If you have specific questions for your TSC, it’s always better to make an appointment before your visit.
Are Hub staff allowed to come to my unit to meet with me if I’m not comfortable being in the Hub for everyone to see that I am there?
If you require assistance in providing documents to your Tenant Service Hub, TCHC can offer assistance through your Community Services Coordinator (CSC), or you can contact the Client Care Centre at 416-981- 5500 or help@torontohousing.ca.
My Hub is moving or merging - FAQ
Why is my Hub moving?
This Hub is moving due to a few different reasons. By combining Hub locations, we are able to offer more consistent staffing across open Hub locations. TCHC is currently evaluating staffing levels at each location to ensure Hubs can remain open consistently. We are also seeing a shift in how tenants prefer to access services and get in touch with staff. Many tenants have switched to contacting TCHC staff by phone or email instead of walking into their local office, leading to less foot traffic at certain Hubs. Some Hub locations are being merged where it makes the most sense based on the amount of walk-in traffic.
Where is my new Hub going to be?
Your new Hub address can be found in a letter that will be delivered to you or on a poster in your building. You can also call the Client Care Centre to ask where your assigned Hub is. You can also search the listing above for your new Hub location.
Can I still find my local staff at my new Hub?
Yes. Your local staff are ready to assist you at your new Hub location. Tenants can usually expect to find their Tenant Services Coordinator (TSC), and clerks at their Hub. Some Hub locations will also be the home base for Community Services Coordinators (CSC). You can continue to connect with your building staff for maintenance and service.
What is TCHC doing with the space after the Hub moves or merges?
No final decisions have been made about the use of this space. Tenants will be included and engaged in discussions about the future use of these spaces.
