Terms of use and privacy

Terms and Conditions 

These terms and conditions (the "Terms and Conditions") govern the use of torontohousing.ca (the "Site"). This Site is owned and operated by Toronto Community Housing Corporation (TCHC). This Site is a place for TCHC to communicate with tenants and other stakeholders. 
 
By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times. If you do not agree with any of the Terms and Conditions, do not use this site. 

Intellectual Property 

All content published and made available on our Site is the property of Toronto Community Housing Corporation and the Site's creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site. 

Accuracy of Data and Information Disclaimer 

TCHC has taken measures to provide up to date and accurate information and data. Errors, inaccuracies or omissions may sometimes occur. All information and data is provided "as is" and "as available" with no guarantee, representations or warranties to completeness, accuracy, timeliness, or of the results obtained from the use of this information. 

Warranty Disclaimer 

TCHC SPECIFICALLY MAKES NO WARRANTY EXPRESSED OR IMPLIED REGARDING ACCURACY, ADEQUACY, COMPLETENESS, LEGALITY, RELIABILITY OR USEFULNESS OF ANY INFORMATION OR DATA. ANY RELIANCE YOU PLACE ON SUCH INFORMATION AND/OR DATA IS STRICTLY AT YOUR OWN RISK AND IN NO EVENT WILL TCHC, INCLUDING ITS SHAREHOLDER, OFFICERS, DIRECTORS, EMPLOYEES, SUCCESSORS, HEIRS, EXECUTORS, ADMINISTRATORS, ASSIGNS, SUBSIDIARIES, RELATED COMPANIES, PARENT COMPANIES AND INSURERS BE LIABLE FOR ANY DECISIONS MADE OR ACTION TAKEN IN RELIANCE ON THE INFORMATION AND/OR DATA PROVIDED ON ITS SITE. TCHC RESERVES THE RIGHT TO CORRECT ANY ERROR, INACCURACY OR OMISSION AT ANY TIME WITHOUT PRIOR NOTICE OR LIABILITY TO ANY PERSON AND/OR COMPANY. 

Third Party Linked Sites 

The Site may contain links that let you leave the Site to a site that is not operated by TCHC (a "Third Party Site"). These Third Party Sites are not under the control of TCHC and TCHC is not responsible for the content of any Third Party Site or any link contained in a Third Party Site. TCHC is providing links to the Third Party Sites to you only as a convenience, and the inclusion of any link does not imply an endorsement by TCHC of the Third Party Site or its owner. Be advised that when you click through to a Third Party Site that TCHC's Privacy Policy and privacy practices do not apply to that site. It is your responsibility to examine the privacy statements for all Third Party Sites and understand their procedures for collecting, using, and disclosing your information. 

Viruses 

While effort is made to ensure that all information provided on the site does not contain computer viruses, you are responsible to take reasonable and appropriate precautions to scan for computer viruses and ensure that you have a complete and current backup of the applicable items of information contained on your computer system. 

Acceptable Use 

As a user of our Site, you agree to use our Site in compliance with applicable laws, and not to: 

Use the Site to harass or mistreat other users of our Site; 

Violate the rights of other users of our Site; 

Violate the intellectual property rights of the Site owners or any third party to the Site; 

Hack into the account of another user of the Site; 

Act in any way that could be considered fraudulent; or 

Post any material that may be deemed inappropriate or offensive. 

If we believe you are using our Site illegally or in a manner that violates these Terms and Conditions, we reserve the right to limit, suspend or terminate your access to our Site. We also reserve the right to take any legal steps necessary to prevent you from accessing our Site. 

Limitation of Liability and Waiver 

TORONTO COMMUNITY HOUSING CORPORATION AND OUR SHAREHOLDER, DIRECTORS, OFFICERS, AGENTS, EMPLOYEES, SUBSIDIARIES, AND AFFILIATES WILL NOT BE LIABLE FOR ANY ACTIONS, CLAIMS, LOSSES, DAMAGES, LIABILITIES AND EXPENSES INCLUDING LEGAL FEES ("CLAIMS") RELATED IN ANY WAY FROM YOUR USE OF THE SITE OR ITS CONTENT. YOU HEREBY WAIVE AND RELEASE TORONTO COMMUNITY HOUSING CORPORATION AND OUR DIRECTORS, OFFICERS, AGENTS, EMPLOYEES, SUBSIDIARIES, AND AFFILIATES FROM ANY AND ALL SUCH CLAIMS THAT MAY ARISE FROM YOUR USE OF THE SITE OR ITS CONTENT.   

Indemnity 

Except where prohibited by law, by using this Site you indemnify and hold harmless Toronto Community Housing Corporation and our shareholder, directors, officers, agents, employees, subsidiaries, and affiliates from any Claims arising out of your use of our Site or your violation of these Terms and Conditions. 

Applicable Law 

These Terms and Conditions are governed by the laws of the Province of Ontario, Canada. 

Severability 

If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid. 

Changes 

These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users of changes to these Terms and Conditions by posting a notice on our Site. 

Contact Details

Please contact us if you have any questions or concerns. Our contact details are as follows: 
 
(416) 981-5500 
info@torontohousing.ca 
931 Yonge Street, M4W 2H2, Toronto, Canada 

Effective Date: January 2022

Privacy Policy 

Toronto Community Housing is committed to protecting the privacy of any personal information you may provide when visiting our Site. Part of that commitment is to explain what information may be collected and why, how it will be used and who may have access to it. Our practices have been designed to ensure compliance with the privacy provisions of the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA). This privacy statement applies to interactions with Toronto Community Housing Corporation's Site. It does not apply to any other Site. 

Personal information 

When you visit the TCHC Site, you do so anonymously - there is no need to tell us who you are. If you direct an enquiry to a specific TCHC department, we may ask you to provide your name and mailing address or e-mail address for the purpose of responding to your enquiry. Only those who "need to know" will have access to the personal information provided. 

TCHC does not intend to use any information provided by visitors for any purpose that is inconsistent with the purpose for which the information was provided, as stated on the web page. A visitor to the TCHC Site will not receive correspondence or e-mails from the Corporation on any subject other than those subjects the visitor has given us permission to contact them about. 

Logging practices 

TCHC logs HTTP requests to the TCHC Site. These logs record the IP address of Site visitors. An IP address is the number automatically assigned to the computer or to the ISP (Internet Service Provider) requesting a URL. Log files are archived and used for systems analysis, maintenance and site evaluation. 

Use of cookies 

During user interaction with our Site, we may use a browser feature called a "cookie" to store information anonymously. A cookie is a small text file containing a unique identification number that identifies your browser - but not you - to our computers each time you visit our Site. 

Unless you specifically advise us, we will not know who you are, even though we may assign your computer a cookie. We cannot use cookies, by themselves, to disclose the individual identity of any Site user, and we never combine information gathered by a cookie with personally identifiable information, such as your name, telephone number, or your e-mail address. 

Collection and use of personal information 

TCHC tenants have the right to know how and for what their personal information is being used. 

Toronto Community Housing has developed a Notice of Collection, Use and Disclosure of Personal Information which outlines how tenants' personal information will be collected, used and disclosed. 

What is the notice about? 

The notice specifies the type of personal information that is collected, how we obtain the information, and provides an overview of what the personal information is used for. 

Read a copy of the Notice of Collection, Use and Disclosure of Personal Information (PDF). 

Questions? 

For questions or concerns related to the collection, use and disclosure of personal information, contact the Information Specialist or e-mail privacy@torontohousing.ca. 

Information Specialist 

Toronto Community Housing 

931 Yonge Street, 6th floor 

Toronto, ON M4W 2H2 

Effective Date: January 2022