Tenant Guide
This is your guide to living in your Toronto Community Housing unit (apartment or townhouse). The guide describes our duties as your landlord and explains your rights and responsibilities as a tenant.
Important: The Tenant Guide is intended to be a quick source of information for you. The information in this guide may change over time or become out of date. The information in this guide should not be taken as legal advice. If there is any conflict between what is written in this guide and any law of Canada, or any Toronto Community Housing policy, procedure or guideline, then the law, policy, procedure or guideline prevails. Nothing in this guide is a promise, agreement or offer of service by Toronto Community Housing.
Your tenancy and lease
Learn more about your lease and rights and responsibilities as a tenant.
Your home
Everything you need to know to make your home yours, from setting up utilities to requesting accessible accommodations.
Common areas
Get information on the common spaces you share with your neighbours as well as parking for you and your guests.
Transfers and housing changes
Learn more about requesting a transfer to a different unit, and find out about the application process.
Your TCHC team
Learn more about the team who work to provide the services and information you need about repairs, your lease, local services and support, and safety.
Tax Information
Access information related to your tax return, including your building's tax status and tips on how to access free tax clinics for additional support.
Tenant policies
Policies and procedures at Toronto Community Housing help make our communities better places to live for tenants across Toronto.
Download the Tenant Guide
Alternate formats
Alternate formats of the Tenant Guide, including large print, braille or a different translation, are available on request.
To request an alternate format or a printed copy of the Tenant Guide, including braille, you can:
- Visit your local Tenant Service Hub
- Email help@torontohousing.ca. Please include your name, phone number, and address, including unit number.
- Call the Client Care Centre at 416-981-5500. If you leave a voice message, please remember to say your name, phone number, and address, including unit number.
