Mail delays may continue after workers return

If you pay rent by mail, we encourage you to switch to direct deposit to avoid delayed payments. Drop off important documents like your Annual Rent Review, transfer applications and more in-person. Learn about how it may affect you.

Feedback, compliments and complaints

Toronto Community Housing is committed to delivering quality services to tenants. If you have a compliment, complaint or general feedback about TCHC, fill out the form below.

If you need to submit a maintenance or service request, or have general questions about your tenancy, visit your local Tenant Service Hub or contact the Client Care Centre. Visit the tenant complaints process page to learn more about what happens after you submit a complaint.

This form is not for human rights complaints. If you have a human rights complaint, please report your complaint through the interim Tenant human rights complaints procedure.

If you have a compliment or complaint for the Community Safety Unit, please fill out the CSU form.

Feedback, compliments and complaints

Online form