Report fraud

Toronto Community Housing (TCHC) tenants, staff, and the general public can report suspected fraud or waste matters involving TCHC tenants or staff. All reports are handled by Mitratech (formerly known as ClearView Strategic Partner) an independent service provider through their ClearView Connects system. To make sure reports remain anonymous and confidential, reports through a live agent will not be recorded or traced. All online reports will be sent securely to TCHC's Investigations Unit for further action.

This hotline is only for instances of fraud related to TCHC. If you have an emergency, always call 9-1-1.

Please do NOT use the fraud hotline to report maintenance issues. Instead, report maintenance issues to the Client Care Centre at help@torontohousing.ca or 416-981-5500.

Please do NOT use the fraud hotline to report the following concerns. Instead, please report these to the  Community Safety Unit at 416-921-2323.

Emergency safety incidents or security incidents
Criminal or illegal activity
Anti-social behaviour issues
Parking violations
Trespassing
Complaint About a CSU Constable

Visit the Toronto Community Housing Services & Supports page for additional contact information for other support services available in your community.

How to make a TCHC related fraud complaint

Toronto Community Housing works with ClearView Connects™, an ethics reporting/ whistleblowing solution. They provide a secure, anonymous and confidential way for you to raise concerns or report unethical workplace behaviours to Toronto Community Housing Corporation (TCHC).

Information to include in a complaint

Please provide specific and detailed information to support any allegations that answers the following questions:

What are the allegations? Please review the types of allegations below and provide as much detail as possible about the suspected fraud incident.
Where did the suspected fraud incident take place? Please review TCHC's building portfolio to confirm that the suspected fraud incident occurred at a location within TCHC’s portfolio.
Who are the individuals involved? For example, names of tenants, staff, contractors or other individuals.
How long has the suspected fraud incident been occurring?
Who else may be aware of the suspected fraud incident? For example, police, media, staff or other individuals.

TCHC building portfolio

Please review TCHC's building portfolio to confirm that the suspected fraud incident occurred at a location within TCHC’s portfolio. This will make sure your complaint is reported and investigated through the appropriate channel.

Types of allegations TCHC investigates

Tenants who have failed to report changes in household composition:
- People living in the unit who are not on the lease
- Overhoused – falsely declaring additional occupants in a household to keep a larger unit
Tenants subletting all or part of a subsidized unit
Tenants intentionally failing to report income and/or assets
Tenants who have misrepresented or altered their income documents
Tenants failing to report ownership of residential property 
Tenants failing to report that students are no longer attending post-secondary courses
Staff, contractor and vendor:
- Misconduct or waste
- Unethical conduct and/or conflict of interest 
Fraud and theft

How to submit a report

There are three ways to report cases of suspected fraud or waste:

Phone: call the fraud hotline at 1-866-781-7956. Calls are answered 24 hours/day, 7 days/week, 365 days/year by an independent call centre. There is also an option to leave a report through voicemail.
Online: complete and submit your complaint via our ClearView Connects secure online form
Mail: submit your complaint in writing and mail it to: ClearView Connects, P.O. BOX 11017, Toronto, Ontario M1E 1N0

Refer to the Reporting Guide (PDF) to learn more about how ClearView Connects works, and how ClearView Connects protects your anonymity.