Policies

External policies

Board and governance

Code of ethics and conduct for board of directors

Board of directors conflict of interest policy

Deputation policy for stakeholders

Director education and board development policy

Board of directors meeting procedures

External directorship policy

Elections and political activity

Elections policy

Hiring and fair wages

Fair wage policy (under review)

Hiring policy

Human Rights and Socio-Demographic Data Collection Policy (Staff)

Use of consultants policy

Workplace diversity policy (under review)

Legal

Privacy policy

Records management policy

Information breach policy

Partnerships

Referral Agreement Policy (currently under review)

Non-residential space use policy - agencies

Non-residential space use policy - tenants and tenant-led groups

Procurement

Procurement policy

Risk management

Enterprise risk management policy

Technology

Social media terms of use

Transparency

Fraud prevention policy

Whistleblower policy

Conflict of interest policy - employees

Code of conduct policy - employees

Expense reimbursement policy (under review)

Tenant Policies

The following policies relate to TCHC tenants and communities. You can also find these policies in the Tenant policies section.

Accessibility 

Accessibility in the built environment policy

Associated documents:

• Build standards for new/existing builds (PDF)
• Tenant guide to build standards

Accessibility policy

Accessible customer service policy

Associated documents:

• Accessible customer service policy guidelines

Translation and interpretation policy (under review) 

Harm reduction policy

Community safety

Closed circuit television (CCTV) surveillance policy

Gardens

Interim policy for tenant community gardens (PDF)

Associated documents:

• Interim garden policy and procedure FAQs (PDF)
• Summary: Interim garden policy and procedure (PDF)
• Summary: Expectations for tenant gardeners (PDF)

Human Rights

Human rights, fair access and harassment policy (currently under review)

Interim Procedure for Tenant Human Rights Complaints (currently under review)

Tenant Human Rights policy

Tenant engagement

Tenant Engagement System Code of Conduct

TES Breach of TES Code of Conduct

TES Volunteer Policy

Associated Documents:

• Roles and responsibilities for tenant representatives guideline

Tenant funds distribution policy (under review)

Tenants, transfers and relocations

Tenant transfer policy

Relocation policy

Addition to household composition directive

Policy on evictions for cause

Visitor and guest policy

Unit condition follow-up process

Eviction prevention policy for non-payment of rent (arrears)

Vulnerability

Vulnerability definition policy