Policies

Procurement

Procurement policy

Hiring and fair wages

Use of consultants policy

Hiring policy

Fair wage policy (under review)

Workplace diversity policy (under review)

Transparency

Fraud prevention policy

Whistleblower policy

Conflict of interest policy - employees

Code of conduct policy - employees

Expense reimbursement policy (under review)

Legal

Privacy policy

Records management policy

Information breach policy

Risk management

Enterprise risk management policy

Board and governance

Code of ethics and conduct for board of directors

Board of directors conflict of interest policy

Deputation policy for stakeholders

Director education and board development policy

Board of directors meeting procedures

External directorship policy

Partnerships

Referral Agreement Policy (currently under review)

Non-residential space use policy - agencies

Non-residential space use policy - tenants and tenant-led groups

Elections and political activity

Elections policy

Technology

Social media terms of use

Tenant Policies

The following policies relate to TCHC tenants and communities. You can also find these policies in the Tenant policies section.

Community safety

Closed circuit television (CCTV) surveillance policy

Accessibility 

Accessibility in the built environment policy

Associated documents:

• Build standards for new/existing builds (PDF)
• Tenant guide to build standards

Accessibility policy

Accessible customer service policy

Associated documents:

• Accessible customer service policy guidelines

Translation and interpretation policy (under review) 

Harm reduction policy

Human Rights

Human rights, fair access and harassment policy (currently under review)

Interim Procedure for Tenant Human Rights Complaints (currently under review)

Gardens

Interim policy for tenant community gardens (PDF)

Associated documents:

• Interim garden policy and procedure FAQs (PDF)
• Summary: Interim garden policy and procedure (PDF)
• Summary: Expectations for tenant gardeners (PDF)

Tenant engagement

Tenant representative code of conduct (under review)

Associated Documents:

• Roles and responsibilities for tenant representatives guideline

Tenant funds distribution policy

Vulnerability

Vulnerability definition policy

Tenants, transfers and relocations

Tenant transfer policy

Relocation policy

Addition to household composition directive

Policy on evictions for cause

Visitor and guest policy

Unit condition follow-up process

Eviction prevention policy for non-payment of rent (arrears)