Policies
Policies and procedures at Toronto Community Housing help make our communities better places to live for tenants across Toronto. Learn more about our policies here.
Procurement
Hiring and fair wages
Fair wage policy (under review)
Workplace diversity policy (under review)
Transparency
Conflict of interest policy - employees
Code of conduct policy - employees
Expense reimbursement policy (under review)
Legal
Risk management
Enterprise risk management policy
Board and governance
Code of ethics and conduct for board of directors
Board of directors conflict of interest policy
Deputation policy for stakeholders
Director education and board development policy
Board of directors meeting procedures
Partnerships
Non-residential space use policy - agencies
Elections and political activity
Technology
Tenant Policies
The following policies relate to TCHC tenants and communities. You can also find these policies in the Tenant policies section.
Community safety
Closed circuit television (CCTV) surveillance policy
Accessibility
Accessibility in the built environment policy
Associated documents:
Accessible customer service policy
Associated documents:
Translation and interpretation policy (under review)
Human Rights
Human rights, fair access and harassment policy (currently under review)
Interim Procedure for Tenant Human Rights Complaints (currently under review)
Partnerships
Non-residential space use policy - tenants and tenant-led groups
Tenant engagement
Tenant representative code of conduct (under review)
Associated Documents:
Tenant funds distribution policy
Vulnerability
Vulnerability definition policy
Tenants, transfers and relocations
Addition to household composition directive
Unit condition follow-up process
Eviction prevention policy for non-payment of rent (arrears)
