Policies and procedures at Toronto Community Housing help make our communities better places to live for tenants across Toronto. Learn more about our policies here.

Community safety

Closed circuit television (CCTV) surveillance policy


Procurement policy


Accessibility in the built environment policy

Accessibility policy

Accessible customer service policy

Translation and interpretation policy (under review) 

Harm reduction policy

Associated documents:

Build standards for new/existing builds (PDF)

Tenant guide to build standards

Accessible customer service policy guidelines

Hiring and fair wages

Use of consultants policy

Hiring policy

Fair wage policy (under review)

Workplace diversity policy (under review)

Human Rights

Human rights, fair access and harassment policy

Tenant complaint procedure related to Human Rights


Fraud prevention policy

Whistleblower policy

Conflict of interest policy - employees

Code of conduct policy - employees

Expense reimbursement policy (under review)


Privacy policy

Records management policy

Information breach policy

Risk management

Enterprise risk management policy

Board and governance

Code of ethics and conduct for board of directors

Board of directors conflict of interest policy

Deputation policy for stakeholders

Director education and board development policy

Board of directors meeting procedures

External directorship policy


Non-residential space use policy - agencies

Non-residential space use policy - tenants and tenant-led groups

Tenant engagement

Tenant representative code of conduct (under review)

Tenant funds distribution policy

Associated Documents:

Roles and responsibilities for tenant representatives guideline

Removal of a tenant representative guideline


Vulnerability definition policy

Tenants, transfers and relocations

Tenant transfer policy

Relocation policy

Addition to household composition directive

Policy on evictions for cause

Visitor and guest policy

Unit condition follow-up process

Eviction prevention policy for non-payment of rent (arrears)

Elections and political activity

Elections policy


Social media terms of use