Incidents and emergencies 

Being able to function during an emergency is vital to Toronto Community Housing's success in delivering clean, safe, well-maintained, and affordable homes for tenants. An Emergency Response Plan (ERP) sets a framework that makes sure the company is prepared to respond to many types of emergencies that may impact the safety and security of residents, staff and properties. The plan will also support Toronto Community Housing's efforts to help build safe, secure, vibrant communities. 

The ERP applies when an emergency occurs that exceeds the capability of site staff to respond effectively. We are committed to reviewing and maintaining the plan on a regular basis, a process which includes annual risk assessments, testing and training. 
The Toronto Community Housing Emergency Response Plan is a confidential document and cannot be posted for public review. If you have questions about the plan, contact and your questions will be passed on to our Risk Management team.