The next Tenant Survey is happening in fall 2025

• More tenants can take part. This year, more than one person per household can fill out the survey, as long as they are 16 or older. This helps make sure more voices are heard.
• It’s easier to complete. You won't need to enter a special code. All you'll need is your building address and unit number. This makes it faster and easier to participate.
• Win a prize for doing it early. The online survey will open two weeks before paper copies are delivered. If you complete the Tenant Survey online during that time, you can enter a random draw to win one of five $75 gift cards.

The survey gives you an opportunity to share what you think about your building, services, and community. After the last survey in 2023, we took feedback from tenants and made changes in three key areas: customer service, community safety, and youth satisfaction.

Customer service: 

We’ve made it easier for tenants to get the information and support they need. We improved our website, launched monthly email newsletters, and now send out important updates by text. We also updated the Tenant Guide and gave Client Care Centre staff better tools to answer your questions. The “Closing the Loop” pilot program was launched in the West region to get feedback after repairs are complete. It will expand to other regions soon. We’re also improving how we respond during emergencies and making sure staff have clear steps to follow when helping tenants.

Community safety:

We’ve taken steps to make buildings safer and build stronger relationships with tenants. Our Community Safety Unit (CSU) joins hundreds of community events, like BBQs, and safety walks. We’re adding more CSU staff and improving how we handle calls and emergencies. A new program helped reduce package theft. The team continues to receive training on important topics like mental health, anti-Black racism, use of force, first aid and CPR, human rights, and how to better support senior and Indigenous tenants. We also launched the “Cadet Program” to give Black youth an opportunity to work in safety and community roles.

Youth satisfaction:

We’re continuing to invest in more opportunities for children and youth to grow, learn, and stay active. We offer scholarships, job fairs, and internship opportunities. We launched Camp Inspire, a free summer day camp for children living in TCHC. We also run other summer programs like Midnight Basketball, KickStart, and League of HER Own to support youth development through sports.

By hearing from as many tenants as possible, we can better understand how tenants from different regions and backgrounds feel about living in TCHC. This will help us improve our services and put tenant needs first.

Any TCHC tenant aged 16 or older can complete the survey.

The survey is completely voluntary. You can fill out as many questions as you feel comfortable answering. Choosing not to do the survey won’t affect your tenancy in any way.

• Paper copies: Wednesday, October 15 is the deadline to complete and mail back the survey. It needs to be postmarked by that date.
• Online or by phone: Wednesday, October 22 is the deadline to complete the survey online or by phone.

There are three ways you can complete the Tenant Survey.

• Online: Visit fmrch.com/toh4 on or after Tuesday, September 2. You’ll choose your building from a drop-down list and be asked to enter your unit number to get started.
• By phone: Call Forum Research Inc. at 416-960-3255. Someone from their team will ask for your building address and unit number to complete the survey with you.
• Complete the paper copy: Return the Tenant Survey by mail in the addressed and prepaid envelope.

You can take the survey online or by phone starting on Tuesday, September 2. If you’re unable to complete the survey online or by phone, a paper copy will be mailed to you by Friday, September 19.

• Tenant satisfaction: The results show us how well we are improving tenant satisfaction in key areas.
• Understand needs: The results help staff understand the needs of tenants in different communities. That helps us offer support where it is needed most.
• Better planning: We share the results with teams across the organization. The results guide our work so we can focus on what matters to tenants.
• Community action: We consult with tenant groups to develop plans that address the most important issues in their communities.
• Demographic information: Information like age, gender, and race helps us understand the needs of different tenant groups.

We use tenant feedback to make real changes, like improving communication, fixing maintenance issues, or creating new programs in your community.

No. Your answers are completely anonymous. We do ask for your building and unit number, but that’s only to help with the research. The survey is run by the independent research team at Forum Research Inc. They look at the results and only share overall findings with us. Your personal information will not be collected, stored, or shared in any way.

You can still fill out the survey online at fmrch.com/toh4 or by phone at 416-960-3255. If you’d like a new paper copy, contact Forum Research Inc. at TCHCsupport@forumresearch.com.

We’ve taken steps to make sure the survey is accessible to all tenants. If you require the survey in a language other than English, the online version is available in nine languages. These include Amharic, Chinese (Simplified), Italian, Polish, Portuguese, Russian, Somali, Twi, and Vietnamese.

You can also complete the survey over the phone in Arabic, Bengali, English, Farsi, French, Greek, Gujarati, Hindustani, Spanish, Tamil, Urdu.

Winners will be contacted by email by Friday, October 31. You can contact Forum Research Inc. at 416-960-3255 with any questions or concerns about the gift card redemption process.

If you have any questions or need help completing the survey, please contact Forum Research Inc. at TCHCsupport@forumresearch.com or 416-960-3255.