Resident Service Committee (RSC) Meeting - November 13, 2017

Monday, November 13, 2017
3:40 p.m. to 5:00 p.m.
Ground Floor Boardroom
931 Yonge Street , Toronto, Ontario

Event description

Archived meeting. See Agenda and Minutes below.

Public Agenda

1. Chair’s Remarks

Action: Information

Pre-read: Verbal Report

Presenter: Chair

2. Consent agenda

Approval of Public Meeting Agenda

Action: Approval

Pre-read: Agenda

Presenter: Chair

Chair’s Poll re: Conflict of Interest

Action: Declaration

Pre-read: Agenda and Conflict of Interest Policy

Presenter: Chair

Confirmation of TSC Public Meeting Minutes of September 20, 2017

Action: Minutes

Pre-read: Agenda and Conflict of Interest Policy

Presenter: Chair

Business Arising from the Public Meeting Minutes and Action Items Update

Action: Information

Pre-read: Action Item List

Presenter: Chair

Safer and More Secure Communities, Q3 2017 Update

Action: Information

Pre-read: RSC:2017-60

Presenter: Senior Director, Community Safety Unit

Q3-2017 Clean Buildings and Maintenance Report

Action: Information

Pre-read: RSC:2017-65

Presenter: Vice President, Asset Management

Report on the Status of Municipal Licensing & Standards (MLS) Orders and Compliance

Action: Information

Pre-read: RSC:2017-56

Presenter: Vice President, Facilities Management

3. Reports from OCHE

OCHE Terms of Reference Update

Action: RSC and Board Approval

Pre-read: RSC:2017-62

Presenter: Commissioner of Housing Equity

OCHE – 2018 Work Plan

Action: RSC Approval

Pre-read: RSC:2017-52

Presenter: Commissioner of Housing Equity

OCHE – Quarterly Performance Report (Q3 2017)

Action: Information

Pre-read: RSC:2017-53

Presenter: Commissioner of Housing Equity

4. Participatory Budget

Participatory Budget Update – Tenant Engagement in Capital Planning

Action: Information

Pre-read: RSC:2017-58

Presenter: Vice President, Facilities Management

Participatory Budget Update – Community Investments

Action: Information

Pre-read: RSC:2017-59

Presenter: Vice President, Resident and Community Services

5. Capital Engagement and Conservation Program

Action: Information

Pre-read: RSC:2017-57

Presenter: Vice President, Resident and Community Services and Vice President, Facilities Management

6. Tenant Benefits of Replacement of Diesel Generators, Suite Metering and Monetizing Rooftops

Action: Information

Pre-read: RSC:2017-63

Presenter: Vice President, Facilities Management

7. Tenant Satisfaction Survey Action Plan

Action: Information

Pre-read: Verbal Report

Presenter: Director, Strategic Planning & Stakeholder Relations

8. RSC 2018 Work Plan

Action: RSC Approval

Pre-read: RSC:2017-61

Presenter: Interim General Counsel and Corporate Secretary

TERMINATION

Minutes

The Resident Services Committee (“RSC”) of Toronto Community Housing Corporation (“TCHC”) held a public meeting on November 13, 2017, in the Main Floor Conference Room, 931 Yonge Street, Toronto, and by teleconference commencing at 3:45 p.m.

Committee Directors Present:

Linda Jackson, Chair

Councillor Frank Di Giorgio, Vice Chair

Councillor Michael Ford (via teleconference)

Catherine Wilkinson

Committee Directors not Present:

Robert Carlo (Leave of Absence)

Management Present:

William Anderson, Senior Director, Community Safety Unit

Marta Asturi, Legal Counsel and Assistant Corporate Secretary

Angela Cooke, Vice President, Resident and Community Services

Ismail Ibrahim, General Counsel and Corporate Secretary (Interim)

Graham Leah, Vice President, Asset Management

William Mendes, Director, Program Delivery

Kathy Milsom, President and Chief Executive Officer

Executive Officer

Sheila Penny, Vice President, Facilities Management

Cynthia Summers, Commissioner of Housing Equity

Wayne Tuck, Chief Operating Officer

A quorum being present, Ms. Jackson, the RSC Chair, called the public meeting to order and Mr. Steven Iserhoff served as recording secretary.

Deputations

Verbal deputations were received at the meeting from the following persons:

Item 2D: Rosemary Frei
Item 2E: William Lohman
Item 2E: Anita Dressler
Item 2E: Miguel Avila
Item 4A: Alan Duddin
Item 4B: Tom Robson

Item 1 - Chair's Remarks

The Chair thanked the public for attending the meeting and advised that the Committee’s focus will be on items most strategically important for tenants.

The Chair also informed the public of the Committee’s change in name to “Tenant Services Committee.”

Consent Agenda Items

Item 2A - Approval of Public Meeting Agenda

The Committee requested that the following item be added to the agenda:
Other Business- Tenant Forum Update.

Motion carried

ON MOTION DULY MADE by Ms. Wilkinson, seconded by Councillor Di Giorgio and carried, the Committee approved the public meeting agenda as amended.

Item 2B - Declaration of Conflict of Interest

The Chair requested members of the RSC to indicate any agenda item in which they had a conflict of interest, together with the nature of the interest. None were declared.

Item 2C - Confirmation of Resident Services Committee Minutes September 20, 2017 Public Meeting Minutes

The Committee had before it the draft public minutes for September 20, 2017.

Regarding Item 3, 2017 Complaints Report, the Committee requested that the following be added to the minutes:

The Committee requested that tenants are consulted on the new complaints process as tenant consultation is noted in the Shareholder Direction.

Regarding Item 5, OCHE / AM / RCS Referral Pilot, the Committee requested that the following be added to the minutes:

The Committee requested that this report be forwarded to the Board.

Motion carried

ON MOTION DULY MADE by Ms. Wilkinson, seconded by Councillor Di Giorgio and carried, the Committee confirmed the above-captioned minutes with the above amendments.

Item 2D - Business Arising from the Public Meeting Minutes and Action Items Update

Rosemary Frei deputed the item.

Motion carried

ON MOTION DULY MADE by Ms. Wilkinson, seconded by Councillor Ford and carried, the Committee received the report for information.

Item 2E - Safer and More Secure Communities, Q3-2018 Update, RSC:2017-60

The RSC had before it the above-captioned report (RSC:2017-60).

William Lohman, Anita Dressler and Miguel Avila deputed the item.

Bill Anderson, Director of the Community Safety Unit (“CSU”), presented the report.

The Committee requested that Management present a report that details the following:

What TCHC is doing in respect to the safety and security of buildings; and
Communities that have consistently high crime rates.

Action Item

Provide a report that details an overview of the CSU’s response to communities that have consistently high crime rates.

Motion carried

ON MOTION DULY MADE by Ms. Wilkinson, seconded by Councillor Di Giorgio and carried, the Committee received the report for information.

Item 2F - Q3-2017 Clean Buildings and Maintenance Report, RSC:2017-65

The RSC had before it the above-captioned report (RSC:2017-65)

Graham Leah, Vice President, Asset Management, presented the report.

The Committee and Management discussed the report and the following points emerged:

Management noted it anticipates that by February 2018 all outstanding work orders from the former Ainsworth portfolio will be complete; and
Management confirmed it will be putting forth a business case detailing the hiring of a supervisor to oversee all contract managed properties.

Motion carried

ON MOTION DULY MADE by Ms. Wilkinson, seconded by Councillor Di Giorgio and carried, the Committee received the report for information.

Item 2G - Report on the Status of Municipal Licensing & Standards (MLS) Orders and Compliance, RSC:2017-56

The RSC had before it the above-captioned report (RSC:2017-56)

The Committee discussed RentSafeTO and how TCHC is affected by this program:

Management noted that there are approximately 340-360 TCHC buildings are affected by the program;
TCHC is working with MLS to ensure all TCHC buildings are registered with the program; and
Management confirmed that MLS waives inspection fees for TCHC.

Motion carried

ON MOTION DULY MADE by Ms. Wilkinson, seconded by Councillor Ford and carried, the Committee received the report for information.

Item 3A - OCHE Terms of Reference Update, RSC:2017-62

The RSC had before it the above-captioned report (RSC:2017-62).

The Committee agreed to defer the report as there are aspects of the terms of reference that require further consultation with the City of Toronto. The Committee agreed to consider the report again in January 2018.

Motion carried

ON MOTION DULY MADE by Ms. Wilkinson, seconded by Councillor Ford and carried, the Committee deferred this report.

Item 3B - OCHE – 2018 Work Plan, RSC:2017-52

The Committee had before it the above-captioned report (RSC:2017-52)

To assist with consistency amongst TCHC’s work plans, Management agreed to provide the Commissioner of Housing Equity with the Executive Leadership Team’s work plan template.

Motion carried

ON MOTION DULY MADE by Ms. Wilkinson, seconded by Councillor Di Giorgio and carried, the RSC resolved to approve the following recommendation:

That the RSC approve the 2018 Work Plan, and forward the 2018 Work Plan to the Board for its approval.

Item 3C - OCHE – Quarterly Performance Report (Q3 2017), RSC:2017-53

The Committee had before it the above-captioned report (RSC:2017-53)

The Committee noted that as the referrals increase to the OCHE, there may be a need for additional Early Resolution Officers (“ERO”). The Commissioner of Housing Equity will bring forward a business case that will detail the hiring of additional EROs.

Motion carried