Resident Service Committee (RSC) Meeting - July 10, 2017

Public Agenda

1. Chair’s Remarks

Action: Information

Pre-read: Verbal Report

Presenter: Chair

2. Consent agenda

Approval of Public Meeting Agenda  

Action: Approval

Pre-read: Agenda    

Presenter: Chair

Chair’s Poll re: Conflict of Interest

Action: Declaration

Pre-read: Agenda and Conflict of Interest Policy

Presenter: Chair

Confirmation of TSC Public Meeting Minutes of May 15, 2017

Action: Minutes

Pre-read: Agenda and Conflict of Interest Policy

Presenter: Chair

Business Arising from the Public Meeting Minutes and Action Items Update

Action: Information    

Pre-read: Action Item List    

Presenter: Chair

Checklist for Accommodating Tenants During Capital Work     

Action: Information

Pre-read: RSC:2017-40  

Presenter: Vice President, Facilities Management

3. Reports from Resident and Community Services

Engagement System Refresh    

Action: Approval 

Pre-read: RSC:2017-37

Presenter: Vice President, Resident and Community Services

Community Economic Development Funding in Revitalization Communities  

Action: Information 

Pre-read: RSC:2017-34

Presenter: Vice President, Resident and Community Services

Vulnerability Definition Policy & Vulnerability Operational Guideline

Action: Information

Pre-read: RSC:C2017-35

Presenter: Vice President, Resident and Community Services

4. Approach for a Cooling Strategy    

Action: Information

Pre-read: RSC:2017-39

Presenter: Vice President, Facilities Management

5. Community Safety Unit, Deployment Model     

Action: Information  

Pre-read: RSC:2017-33

Presenter: Sr. Director, CSU

6. Complaints Reporting    

Action: Information    

Pre-read: RSC:2017-38 

Presenter: Chief Operating Officer

TERMINATION

Minutes

The Resident Services Committee (“RSC”) of Toronto Community Housing Corporation (“TCHC”) held a public meeting on July 10, 2017, in the Main Floor Conference Room, 931 Yonge Street, Toronto, and by teleconference commencing at 9:50 a.m.

Committee Director Present:

Linda Jackson, Chair

Robert Carlo

Councillor Frank Di Giorgio, Vice Chair

Councillor Michael Ford

Catherine Wilkinson (via teleconference)

Management Present: 

William Anderson, Senior Director, Community Safety Unit

Angela Cooke, Vice President, Resident and Community Services

Ismail Ibrahim, Director of Compliance and Legal Counsel

Kevin Marshman, President and Chief Executive Officer (Interim) (arrived at 10:00am)

Ted Millward, Legal Counsel, Corporate

Shelia Penny, Vice President, Asset Management

A quorum being present, Ms. Jackson, the RSC Chair, called the public meeting to order and Mr. Steven Iserhoff served as recording secretary.

DEPUTATIONS

Verbal deputations were received at the meeting from the following persons:

• Item 2E: Cathy Birch
• Item 3A: Alan Duddin, Cathy Birch, Robert Fredrickson, Tom Robson, Harriet Shepherd
• Item 3C: Cathy Birch, Anita Dressler, William Lohman, Tom Robson

CONSENT AGENDA ITEMS

Item 1 - Chair's Remarks

The Chair welcomed all tenants and staff and addressed the recent passing of Councillor Pam McConnell. 

Item 2A - Approval of Public Meeting Agenda

Motion carried 

ON MOTION DULY MADE by Mr. Carlo, seconded by Councillor Ford and carried, the Committee approved the Public Meeting Agenda as presented.

Item 2B - Declaration of Conflict of Interest

The Chair requested members of the RSC to indicate any agenda item in which they had a conflict of interest, together with the nature of the interest. None were declared.

Item 2C - Confirmation of Resident Services Committee Minutes – May 15, 2017

The Committee had before it the draft Committee Minutes for May 15, 2017.

Motion carried 

ON MOTION DULY MADE by Councillor Ford, seconded by Mr. Carlo and carried, the Committee confirmed the above-captioned minutes with no amendments.

Item 2D - Business Arising from the Public Meeting Minutes and Action Items Update

Motion carried 

ON MOTION DULY MADE by Councillor Ford, seconded by Mr. Carlo and carried, the Committee received the report for information. 

Item 2E - Checklist for Accommodating Tenants During Capital Work, RSC:2017-40

The RSC had before it the above-captioned report (RSC:2017-40)

Cathy Birch deputed the item

Sheila Penny, Vice President, Facilities Management, presented the report.

Management noted that the report brought to the Committee is a first draft, and that tenant input will be sought to improve the checklist.

The following items were discussed related to the checklist:

• Removal of air conditioners during balcony work
• Providing fans for tenants when air conditioners are removed during construction
• Clarifying who is providing services to tenants and at what cost
• clarifying who tenants should contact when vendors fail to attend according to the notice of entry policy
• providing information on construction delays such as the cause and when the issue will be resolved 
• reducing the amount of time to implement emergency procedures when there is a power outage.  

The Committee enquired if there are anticipated timelines to update and implement the checklist. Management noted that at the next RSC meeting they can report back on an updated checklist and an update on what items on the checklist have been implemented.

Action Items

Report back to the RSC in September with the progress on an updated checklist and an update on what items have been implemented.

Motion carried 

ON MOTION DULY MADE by Councillor Di Giorgio, seconded by Mr. Carlo and carried, the Committee received the report for information.

Item 3A - Engagement System Refresh RSC:2017-37

The RSC had before it the above-captioned report (RSC:2017-37) 

Alan Duddin, Cathy Birch, Robert Fredrickson, Tom Robson and Harriet Shepherd deputed the item. 

Susan Gapka and Robert Rambarrat, co-chairs of Tenant-Staff Engagement Advisory Committee, provided a PowerPoint presentation of the report. Following the presentation, Angela Cooke, Vice President, Resident and Community Services, answered questions. 

The Committee thanked the co-chairs of the Tenant-Staff Engagement Advisory Committee for their presentation. Management indicated that they are targeting to be able to bring a new model forward before the end of 2017.  

The Committee requested that management consult with R-PATH on accessibility issues related to the new engagement system.  It was proposed that the Committee adopt the report in principle and that management come back to the Committee with an implementation plan and budget for review and approval.

Motion carried 

ON MOTION DULY MADE by Councillor Di Giorgio, seconded by Councillor Ford and carried, the Committee resolved to:

1. Adopt the report in principle; and
2. Direct Staff to bring back an implementation plan and budget to the Committee, and consult with R-PATH on accessibility issues. 

Item 3B - Community Economic Development Funding in Revitalization Communities, RSC:2017-34

The RSC had before it the above-captioned report (RSC:2017-34)

Angela Cooke, Vice President, Resident and Community, presented the report.

The Committee and Management discussed the report at length. The Committee requested that management provide additional information for the projects on the number of jobs created for tenants, whether the jobs are permanent or temporary, and the monetary commitment from the developers. 

Action Items

Provide the Committee with information on the following:

• the number of jobs created for tenants at each project and if they are permanent or temporary.
• the monetary commitment from the developers.

Motion carried 

ON MOTION DULY MADE by Councillor Ford, seconded by Mr. Carlo and carried, the Committee received the report for information.

Item 3C - Vulnerability Definition Policy & Vulnerability Guideline, RSC:2017-35

The RSC had before it the above-captioned report (RSC:2017-35).

Cathy Birch, Anita Dressler, William Lohman and Tom Robson deputed the item.

Angela Cooke, Vice President, Resident and Community Services, presented the report.

Management noted that this report is an update, and that later in 2017, they are targeting to bring an in-depth report that considers input from R-PATH, Seniors Voice, Shelter Support & Housing and tenants. 

Motion carried 

ON MOTION DULY MADE by Councillor Di Giorgio, seconded by Councillor Ford and carried, the Committee received the report for information.

Item 4 - Approach for a Cooling Strategy, RSC:2017-39

The Committee had before it the above-captioned report (RSC:2017-39)

Sheila Penny, Vice President, Facilities Management, presented the report.

The Committee and Management discussed in detail the strategy presented in the report to address window style air conditioning units. Management advised that going forward work involving building envelope repairs will include a plan to deal with the proper installation of energy efficient air conditioning units. The process of replacing existing unsafe window units was reviewed. 

Regarding the long-term strategy to address cooling in TCHC’s buildings, Management provided details on initial work to investigate retrofit cooling strategies for buildings.

Motion carried 

ON MOTION DULY MADE by Councillor Di Giorgio, seconded by Ms. Wilkinson and carried, the Committee received the report for information.

Item 5 - Community Safety Unit, Deployment Model, RSC:2017-33

Bill Anderson, Director of the Community Safety Unit (“CSU”), presented the report.

Management noted that in future reports they will be in a position to report metrics that will detail the impact of the deployment model.

The Committee requested that Management provide a map of the zones that the CSU uses. Management advised they will provide this information offline.

The Committee enquired if the new deployment model will include community patrols. Management confirmed that there will be community patrols.

The challenge of having CSU constables patrol every community daily was identified, given the number of TCHC properties. Management emphasized that ensuring that CSU are more visible in TCHC communities is a priority.

Action Items

Circulate offline a map of the 17 zones that CSU patrols

Motion carried 

ON MOTION DULY MADE by Ms. Wilkinson, seconded by Councillor Ford and carried, the RSC received the report for information. 

Item 6, 2017 Complaints Report, was deferred to the next RSC Meeting.

TERMINATION

ON MOTION DULY MADE by Mr. Carlo, seconded by Councillor Di Giorgio and carried, the RSC resolved to terminate the public meeting at 11:37 a.m.