Our Strategic Plan

We know that there are more people struggling to make ends meet and to find a safe place to live. Housing affordability is a big challenge.

As the largest social housing provider in Canada, it is more important than ever that we are leading the way to invest in affordable housing. There has been a lot of recent attention on the housing crisis in Canada. We are seeing some encouraging action by all orders of government to tackle the complex issue. We have an opportunity to be part of this positive momentum.

In partnership with the City of Toronto and developers, we have delivered more than 10,000 completed housing units (market, rent-geared-to-income and affordable).

Together with the City of Toronto, we help make it possible for nearly 100,000 low-income and equity-deserving Torontonians to live in affordable homes. We know that there is more to be done. Many individuals and families are on the waitlist for affordable housing. 

We are working to complete more than 5,800 additional units within a 10-year period. We are a vital part of making the City of Toronto’s 2020-2030 HousingTO Action Plan a reality.

The reality is that today, 69 per cent of our units are in poor or critical condition. We need stable funding to improve the condition of these homes, work through the backlog of repairs, and meet the ongoing needs of our buildings.

Our housing portfolio has a large environmental impact. Responsible development and management of these public assets means working to lower emissions and pursue net-zero goals.

To meet the expectations of the City and of Torontonians, we must meet higher standards for service, maintenance, and safety. Some of our buildings do not yet meet these standards. Our role is to work with the City and other partners to address gaps and tenant needs.

Most of our tenants live in “rent-geared-to-income” units. The average household income for these tenants is just over $19,000 per year, and average rent is $448 per month.

Housing is the foundation that makes other supports successful. We partner with agencies that provide food security, mental health support, youth programming, and other programs and services directly in TCHC communities.

We know we can do more to promote these important connections in more of our communities, so that more tenants can access the services and supports they need.

Mental health challenges, violence, and anti-social behaviours are on the rise because of the pressures that people and systems are under. Community safety is a significant concern for our tenants and staff.

There is also a critical shortage of supportive housing in Toronto. Some individuals living in TCHC communities need a greater range of support to achieve housing stability and prevent a return to homelessness. We can do more to collaborate and build partnerships to address this situation.

Many cultures, languages, and backgrounds are represented in our buildings:  

• 37 per cent of tenant households speak a language other than English.
• 53 per cent of tenant households are female led.
• 22 per cent of tenants are youth (aged 13 to 24).
• 13 per cent of tenants are children (aged 12 and under).
• 22 per cent of tenants are seniors (aged 59+).
• 53 per cent of tenant households include someone with a disability. This includes 22 per cent of tenant households where at least one person has a mental health disability.

We want to be viewed as a leader in housing that delivers critical social housing to Torontonians.