The importance of accessibility modifications

This is almost double the Ontario number of 28 per cent. This highlights how important it is to make sure TCHC spaces and units are accessible.

Every two years TCHC sends out a Tenant Survey. This helps us learn how satisfied tenants are and where we can improve. We also include questions about accessibility for disabled tenants. The 2023 Tenant Survey showed positive changes in this area.

TCHC Accessibility Program

TCHC’s Accessibility Program works to improve accessibility in units and common spaces, such as community rooms, mail areas, and laundry rooms. Accessibility unit modifications may be as simple as grab bars and shower benches or be full-on kitchen overhauls. Each project is unique, designed to meet the needs of the tenants. 

The Responsible Accessibility in Toronto Housing (R-PATH) Committee is an important part of making TCHC more inclusive. R-PATH is a tenant-led group that works closely with TCHC senior management and the Accessibility Program. The Committee participates in the design of modifications, policy review, community meetings, and other parts of Accessibility. Learn more about the Committee and how you can be part of their work on the R-PATH page.
 

Accessibility in real life

The numbers alone don’t tell the story of how much these modifications improve the lives of tenants. 

“The impact of unit modifications on the quality of life for tenants and day-to-day functioning is life-changing for their physical and mental health. Struggling with health issues is hard enough. Not having to struggle in your home relieves a lot of stress.” says R-PATH Chair Cathy Birch. 

Accessibility upgrades in common spaces also improve the lives of all tenants. For instance, earlier this year, TCHC held a grand opening of a modified common space at 1884 Davenport Road. Accessibility upgrades are also happening in units across the city, with more being planned every year. Tenants love the changes!

“The facilities can now be used in a practical way. I’m very happy!” Tenant feedback from a common space accessibility upgrade project

Tenants can ask for accessibility modifications in their units. They can also ask for accessibility support in other areas. TCHC includes accessibility in the way tenants receive information, how events are planned, and more. This full-circle approach to accessibility has a direct effect on tenant satisfaction.

“Thanks to all the people who worked to make our lives better.” Tenant feedback from an accessibility modification project

From the 2021 Survey to the 2023 Survey, tenant satisfaction increased in households that have at least one member with a physical disability. These tenants are now more satisfied with programs and services, support to protect tenancy, and being part of local decision-making. Disabled tenants also felt more welcome in offices and common spaces, and more respected by staff.

The results from the last Tenant Survey are encouraging but there is still work to be done. TCHC is always considering how to improve accessibility for tenants and our communities.

Learn more about TCHC’s work in accessibility.