Community supports and services: tenant feedback

Read a summary of feedback from our tenant focus groups 

Throughout 2025, Toronto Community Housing (TCHC) will host three focus groups with tenants on communication. The sessions aim to help improve the way TCHC shares information with tenants. The first session focused on sharing information about local buildings and communities. You can read a summary of the feedback from these sessions on our website.  

During the summer, we hosted our second focus group. This time, we focused on community services and supports.    

What we heard

  • More support and more awareness. Tenants shared that some programs and services are available. They would like to see more in their communities. Tenants would also like to receive more information from TCHC about available programs.  
  • Different types of support and programs. Food security and youth programs are the most common types of programs available. Tenants said they would like to see different types of programs and services. This includes health and wellness programs like exercise classes and yoga. Tenants would also like to see programs for complex needs. This includes services for addiction and homelessness.  
  • Access to programs and support. It can be challenging to find the right type of support or program. It can also be difficult to find out if these programs are available nearby.  
  • Use all available communication channels. People like to get information in different ways. TCHC should continue to share information in many ways. This includes posters, website, email, SMS, and more.  

What’s next

The report also contains actions TCHC can take in the short and long term, including:  

  • Providing updated resources for community services and supports on the website and in printed materials.
  • Continuing to share local events and supports through multiple communication channels.

We will host one more focus group this year. Look for more information in the coming weeks. Your voice continues to shape how we communicate—and how we serve tenants better.  

Read the full report below or download a PDF copy.